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McSweeney CDJR has a Service Advisor position available for the right person with experience, a proven track record of customer satisfaction, exceeding goal projections, great shop communications and a can-do attitude. We offer great benefits, a great work environment, family-oriented company and a more than competitive pay plan.
Responsibilities:
- Serve as the main point of contact for customers who need automotive service or repairs
- Listen to customer concerns and accurately document them
- Provide recommendations for necessary repairs and maintenance based on customer concerns and vehicle inspections
- Explain repair estimates and obtain customer approval for work to be performed
- Coordinate with technicians to ensure timely completion of repairs
- Keep customers informed of the status of their vehicles throughout the repair process
- Handle customer inquiries and resolve any issues or complaints in a professional and timely manner
- Maintain accurate records of customer interactions and transactions
Experience:
- Previous experience in the automotive industry, preferably as a Service Advisor or in a related role
- Knowledge of auto body repair, suspension, diesel engine repair, brake repair, and other automotive services
- Familiarity with dealership operations and procedures
- Strong mechanical aptitude and understanding of vehicle systems
- Excellent customer service skills with the ability to build rapport and establish trust with customers
- Effective communication skills, both verbal and written
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient computer skills for entering and retrieving customer information
-Tekion and wiADVISOR experience a plus
- Available to work Saturdays
Job Type: Full-time
Benefits:
Full Time
$58k-79k (estimate)
02/23/2024
06/24/2024
mcsweeneycdjr.com
Pell City, AL
The job skills required for Service Advisor include Customer Service, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Advisor. Select any job title you are interested in and start to search job requirements.